Walmart executives have said the retailer sees its membership program, Walmart+, as a growth platform to build durable loyalty, and one of its most popular perks has been its 10-cents-per-gallon fuel discount at more than 13,000 gas stations. With members coming in to save money at the gas pump, Walmart’s plan seems to be working. Members are increasingly relying on the subscription service—which also offers free same-day delivery and free next-day and two-day shipping—for its fuel discounts, driving higher engagement and reinforcing the value of the retailer’s loyalty program beyond standard perks. During a recent exclusive chat in Bentonville, Arkansas, Deepak Maini, SVP and general manager of Walmart+ membership, told Retail Brew its members are returning more frequently for gas and leaning on Walmart+ for its fuel benefits to cushion the global surge in gasoline prices. While gas prices are starting to come down, the American shopper has had to contend with paying roughly 50% more in the last few months. “We see them come back and fuel more,” Maini said. “The utilization is improving. It’s growing, especially in this time, so we know that they’re relying on this to save more.” Keep reading here.—VC |