A modal confirmation dialog is supposed to do one job: help users decide whether to proceed with an irreversible action. The worst-case scenario is when they make the wrong decision and click a button they regret.
There are a few reasons why this happens, and none of them are the user’s fault. Instead, it’s the designer’s fault for providing such poor UX that makes them indecisive and uncertain.
Most confirmation dialogs typically ask users, “Are you sure you want to do X?” However, this is never enough. Every confirmation dialog should always incorporate these three key principles:
