Dear Customer,
In the current digital environment, there has been an increase in the number of online scammers using the names of reputable brands to trick customers into fake offers.
Sadly, the use of Waterstones is no exception, and we are continually being made aware of social media scams exploiting our good name. These generally promote cheap books, often accompanied by a time-limited offer. Whilst our online security team are constantly combating these damaging scams, we would ask that you please remain vigilant to any suspicious or improbable offers that appear online connected to the Waterstones brand.
We are working hard to remove these fake social media posts. However, the following tips will help protect you and aid us in tackling this online menace:
Fake Internet Domains and Websites
- Please make sure the website is legitimate. We do not have multiple website addresses: www.waterstones.com will always be the correct domain for purchases.
- Scammers will try to make their website look like Waterstones. Keep an eye out for website addresses which add .uk, .store or other elements to the address above. These are not us.
False Urgency
- Be vigilant of urgent, time-limited offers. Do not let the urgency of a limited offer make you act hastily and without checking the website address first.
Personal Information and Payment
- We will never ask for your personal information via email.
- We will never ask for an unexpected payment, or offer a refund you do not expect.
- We will never ask you to make a payment to us outside of our website or App (i.e. via bank transfer, e-mailing credit card details).
If you have any queries toward the legitimacy of our emails or social posts, please use our contact form at https://www.waterstones.com/help/contact-us, or use our website’s live chat function at that address for further assistance.
We wish you safe and happy online shopping.
Waterstones |
