Posted on: Mon, 15 Dec 2025 12:54:48 UTC
Impact Start Time: Mon, 15 Dec 2025 12:54:41 UTC
Impact Remediated: Mon, 15 Dec 2025 17:28:15 UTC
Reporting and Logging Issue
Customer Impact: Customers may experience inconsistent results when performing log search or query operations within the Web Insights section of the UI.
Next Update: 12 Hours
Services affected: Admin UI
Status: Monitoring
Event Type: Service Degradation

Zscaler is currently investigating reports of issues with Reporting and Logging on its zscaler.net, zscloud.net Cloud. Your organization's policies are being enforced. All user logs are being collected and will be available at the resolution of this incident. 

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Update - Mon, 15 Dec 2025 13:31:07 UTC

The Zscaler team has identified the root cause and are actively prioritizing the incident, exploring various mitigation options, and working to restore services.

Update - Mon, 15 Dec 2025 16:00:49 UTC

Zscaler teams have implemented a fix for the issue affecting Web Insight queries for customers on the zscloud.net cloud. Zscaler continues to prioritize the incident for the remaining clouds.

Update - Mon, 15 Dec 2025 17:30:29 UTC

Zscaler has implemented the fix in the zscaler.net cloud, and validation has been completed with stability confirmed. For the zscalertwo.net cloud, the fix is scheduled to be deployed during the upcoming planned maintenance window later today. We will provide an update once the deployment is complete.


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