Posted on: Mon, 15 Dec 2025 12:54:48 UTC
Impact Start Time: Mon, 15 Dec 2025 12:54:41 UTC

Reporting and Logging Issue
Customer Impact: When customers search/query logs in the Web Insights UI, they receive inconsistent results.
Next Update: 4 hours
Services affected: Nanolog
Status: In Progress
Event Type: Service Degradation

Zscaler is currently investigating reports of issues with Reporting and Logging on its zscaler.net, zscloud.net Cloud. Your organization's policies are being enforced. All user logs are being collected and will be available at the resolution of this incident. 

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Update - Mon, 15 Dec 2025 13:31:07 UTC

The Zscaler team has identified the root cause and are actively prioritizing the incident, exploring various mitigation options, and working to restore services.


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