Posted on: Sun, 14 Dec 2025 14:41:46 UTC
Resolved on: Sun, 14 Dec 2025 18:06:19 UTC
Impact Start Time: Sun, 14 Dec 2025 14:41:40 UTC
Impact Remediated: Sun, 14 Dec 2025 16:34:52 UTC
Traffic forwarding issue with zscloud.net cloud
Customer Impact: Customers may encounter disconnections, periods of slowness or increased latency.
Next Update: 4hrs
Services affected: Traffic Forwarding
Status: Resolved
Event Type: Service Degradation

Zscaler has detected an issue with traffic processing on its zscloud.net Cloud. Customers may encounter disconnections, periods of slowness or increased latency. 

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Update - Sun, 14 Dec 2025 15:20:07 UTC

Zscaler is prioritizing the issue and is actively working to isolate the problem and identify the root cause. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.

Update - Sun, 14 Dec 2025 16:33:13 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Sun, 14 Dec 2025 18:06:19 UTC

Following the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.


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