Any people pro who has wished for a Batphone-like service to call during an HR emergency is in luck. Well, sort of. Batman won’t be on the other end of the line. But HR pros with SHRM memberships get access to a group of experts who can answer just about any question thrown at them. The service, called Ask an Advisor, is staffed by a team of 20 who boast an average of 18 years of experience in the profession. Each year, the service fields more than 50,000 inquiries. SHRM members can send in 15 inquiries per their 12-month membership subscription. “I would say that the HR knowledge advisor service is more like an HR hotline,” said Liz Petersen, manager of SHRM’s HR Knowledge Center. Petersen leads a team that conducts HR-specific research, and compiles resources for SHRM’s 340,000-plus members. The Ask an Advisor service is a key part of her team’s work. “It’s a contact center for our members, who are mostly HR professionals, to call us about anything work related, anything HR related, and we can help them with research, get them some data points, talk through an issue, just be another peer to them.” For more on the inner workings of SHRM’s advisor service, keep reading here.—PM |